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At 3D innovation we are confident that our products will exceed your expectations.
In the event you want to return, replace your crystal or if your order arrived damaged or defective, please contact our customer service within 72 hours at firstname.lastname@example.org in order to receive a Return Authorization Number and a prepaid return shipping label from us.
When you contact us and recive your RA number, you will have the following options:
Merchandise returned without receiving a RA number will be refused and/or sent back to the sender.
When an item is returned all packaging material must be included along with a copy of your return authorization and a copy of your original receipt.
Personalized merchandise return refunds are subject to a 22% customization fee.
The product must be returned to us within 7 days of receiving your return label.
Please provide a brief written statement mentioning the reason for the return and your account details.
For further details, please review our Terms and Conditions.