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Satisfaction Guaranteed

At 3D innovation we are confident that our products will exceed your expectations.

In the event you want to return, replace your crystal or if your order arrived damaged or defective, please contact our customer service within 72 hours at info@3d-innovation.com in order to receive a Return Authorization Number and a prepaid return shipping label from us.

When you contact us and recive your RA number, you will have the following options:

  • Replace your item for an even exchange.
  • Request an online store credit in the amount of your item purchase price, excluding shipping fees.
  • Request a refund for your item.

 

Merchandise returned without receiving a RA number will be refused and/or sent back to the sender.

When an item is returned all packaging material must be included along with a copy of your return authorization and a copy of your original receipt.

Personalized merchandise return refunds are subject to a 22% customization fee.

The product must be returned to us within 7 days of receiving your return label.

Please provide a brief written statement mentioning the reason for the return and your account details.

For further details, please review our Terms and Conditions.

 

Please note that:
  • The product must be in its original condition and box.
  • Unfortunately, we cannot refund your order shipping fees.
  • Personalized merchandise return refunds are subject to a 22% customization fee.