9999/faq Faq
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How do we engrave images into the crystal?

What crystal shapes and sizes do we offer?

Can you turn my 2D image into a 3D image?

Can you engrave a 3D image like a motorcycle?

Can you turn my company logo into a 3D logo?

faq - IMAGES

What types of image file formats do you accept?

How do I upload my photo?

What if I can't upload my photo to your website?

Will the background of my photo show up on the crystal?

Can I include more than the recommended number of figures?

Are there any photo quality restrictions?

Can I see a proof before ordering?

faq - Shipping

How will my order ship?

When will my order be delivered?

What are your shipping rates?

Can I change my shipping address?

Do you ship to PO Boxes?

Do you ship to APO addresses?

Do you ship to Canada?

Do you ship internationally?

Are there any restrictions with international shipping?

faq - Holiday Shipping

Will I receive my order by Valentine's Day 2017?

Will I receive my order by Mother's Day 2017?

Will I receive my order by Father's Day 2017?

Will I receive my order by Christmas 2016?

faq - Payment

What are my payment options?

Why was my credit card declined?

faq - Coupons & Discounts

Do you offer discounts for Military, Firefighters or Police officers?

faq - Site Security

Do you store my credit card information?

Is my information safe?

faq - Other

What are your business hours?

What if I don't see the answer to my question in your FAQs?

faq - Text

Can I include text on my crystal?

What font options are available?

Is there a text character limit?

What if my text is longer than 40 characters?

Can I add a symbol, like a heart, to my text?

faq - Ordering

How do I order online?

How long does it take to process my order?

What if I want a specific layout?

Can I change my order?

Can I cancel my order?

Do you offer rush service?

How can I know if you received my online order?

Why didn't I receive an order confirmation?

What if I have a special request with my order?